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About Us

Voncierge was born from a simple belief: human connections matter.

At the height of the COVID-19 pandemic, we saw how isolation severed everyday interactions. Our first mission was clear—connect job seekers to career ambassadors remotely, ensuring that even in the most disconnected moments, people could still engage in meaningful, human-like interactions through technology.
As the world reopened, so did new possibilities. In late 2023, Singapore’s iconic Changi Airport approached us with a challenge: reimagine the airport experience using digital solutions. We responded by building an AI-powered video contact centre—a digital concierge platform that blends AI with human support. Passengers can now access real-time, multilingual personalised support across 26 kiosks, web interfaces, and supervisor panels, with scalable human-like interactions available anytime, anywhere in the terminal.

Two stories stand out from our early deployment at Changi:

  • An elderly Chinese tourist, confused and anxious about missing her flight, approached one of our kiosks. Within seconds, she was face-to-face with a multilingual ambassador who gently guided her to her gate. Her relief and gratitude reminded us why we exist—to humanize and simplify the travel experience.
  • A young boy, lost and in need of a toilet, interacted with our AI-powered avatar concierge. With just a few taps and a simple question, he was shown the way—no stress, no confusion, just help when it mattered.
These are the moments that fuel us.

Today, Voncierge delivers smarter, more empathetic omnichannel customer service across industries—from airports and luxury hotels to retail kiosks and facility management offices. By replacing outdated phone contact centers with intelligent, real-time support systems, we empower organizations to meet users where they are—via WhatsApp, web chat, or kiosk. With features like customer sentiment recognition and real-time data insights, we ensure technology amplifies, not replaces, the human touch—creating seamless, human-centered experiences at scale.

Team Members

Our team is working everyday to build a better world & help ensure you get the best services

Nikhil Gupta

Nikhil Gupta

Co-Founder and CEO

Leads product & tech at Voncierge, creating AI-driven customer service solutions for all industries.

Thye Boon Bok

Thye Boon Bok

Co-Founder and CFO

Drives financial strategy, planning & ops to fuel the company’s growth and long-term success.

Amanda Han Xinzhi

Amanda Han Xinzhi

Head of Growth

Drives revenue & growth via sales, partnerships, and strategic expansion initiatives.

Kalpana Pandey

Kalpana Pandey

Senior Software Engineer

Lead iOS architecture, write clean Swift/Obj-C, mentor devs, and ensure top UX standards.

Sandy Yeo

Sandy Yeo

Lead UI/UX Designer

Shapes design vision & UX strategy to craft intuitive interfaces aligned with user and business needs.

Qurratulaini Bte Mohd Salam

Qurratulaini Bte Mohd Salam

UI/UX Designer

Creates user-focused digital experiences via wireframes, prototypes, and intuitive UI design.

Abhishek Gupta

Abhishek Gupta

IT Operations & Services Expert

IT Ops expert delivering tech solutions, optimizing systems, and ensuring seamless service delivery.

Sudeep Singh

Sudeep Singh

Senior Software Engineer

Senior Software Engineer skilled in AWS, AI integration, Lambda, Laravel, Phalcon, React, Node, and APIs.

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Careers

Choosing the right career aligns personal growth with professional success.

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Want to See Voncierge in Action?

Connect with us to explore a live demo, discuss custom deployment options, or learn how Voncierge can elevate your customer experience.
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