This document aims to illustrate how Voncierge Tech (“we”, “our” or “us”), (Unique Entity Number 201621408D) collects personal data from you and how we process such data. By visiting our website https://voncierge.ai/ (our “Site”), you accept and consent to the practices set out below.

1. INFORMATION COLLECTION
   1. For the purposes outlined in Clause 2., we may collect and process the following information about you:
      1. Data you share with us – details you disclose to us (such as your name, email address, and other personal information) through communication channels like our Contact Us page (https://voncierge.ai/contact-us/), phone, email, or any other means, for instance:
         1. when you seek assistance from us;
         2. when you ask us any questions;
         3. when you request a demo from us.
      2. Data we gather about you – information automatically acquired during your visits to our website, for instance:
         1. technical details like browser type and version, time zone configuration, plug-in types and versions, operating system, and platform, obtained through tools like Google Analytics and search console;
         2. details regarding your site interaction, encompassing complete Uniform Resource Locators (URLs), clickstream activity to, through, and from our site (including timestamps), products you browsed or searched for, response times of pages, download errors, duration of visits to specific pages, interaction details on pages (such as scrolling, clicks, and mouse movements), methods employed to navigate away from the page, and any phone number used to contact our customer service.
      3. Data from external sources – Our collaboration with third parties may involve the receipt of information about you, such as through platforms like Google Analytics (https://marketingplatform.google.com/about/analytics/) and Google Tag Manager (https://marketingplatform.google.com/about/tag-manager/). We commit to informing you about the acquisition of such information and specifying the purposes for its intended use.
   2. We retain personal information only for the duration necessary, and data may be stored in archives as long as the original purpose for utilising the data remains relevant.
2. INFORMATION UTILISATION
   1. We employ the information we possess about you for the following purposes:
      1. furnishing information about our services to you;
      2. responding to or participating in legal proceedings, including seeking professional advice;
      3. engaging in communication with you and addressing your queries or requests; and
      4. carrying out purposes directly related or incidental to the aforementioned..
3. INFORMATION DISCLOSURE
   1. While we maintain the confidentiality of your personal data, you acknowledge our ability to disclose information to:
      1. people involved in the provision of our services;
      2. our overseas office;
4. COOKIES
   1. Our Site utilises cookies to differentiate you from other users, enhancing your browsing experience and enabling us to enhance our Site.
   2. A cookie is a small file containing letters and numbers that we store on your browser or computer’s hard drive if you consent to cookie usage. Cookies carry information transferred to your computer’s hard drive.
   3. We employ persistent cookies and session cookies. Persistent cookies persist in your browser and are read by us upon your return to our Site or a partner site utilising our services. Session cookies last only for the duration of the session, typically the current visit to a website or a browser session.
   4. We use the following cookies:
      1. Analytical/performance cookies – These enable us to identify and count visitors, as well as observe their navigation on our Site. This aids in refining the functionality of our Site, ensuring users can easily find what they seek.
   5. You have the option to block cookies by adjusting your browser settings to refuse all or some cookies. However, please note that doing so may limit your access to all or parts of our Site.
5. THIRD-PARTY WEB SERVICES
   1. We may incorporate third-party web services into our Site. The administrators of these services employ technologies such as cookies (specifically analytical/performance cookies), web server logs, and web beacons to assist us in analysing visitor interactions with our Site and tailoring the displayed information to align with your interests. The information gathered through these methods is shared with these service providers. These analytical services might use the collected data to customise and personalise marketing content within their advertising network.
6. THIRD-PARTY SITES
   1. Our website or communications with you may occasionally feature links to third-party websites beyond our control. If you choose to navigate to any of these sites, please be aware that they uphold their own practices and policies. We strongly encourage you to review the privacy policies or statements of these websites and comprehend your rights. We assume no responsibility or liability for the practices of third-party websites.
7. SECURITY
   1. All data provided to us is stored securely on our servers.
   2. We limit access to personal information to our employees, service providers, and contractors strictly on a need-to-know basis, ensuring that these individuals are bound by contractual confidentiality obligations.
   3. We periodically review our practices related to information collection, storage, and processing to prevent unauthorised access, processing, or use.
   4. It’s important to note, however, that the transmission of information over the Internet is not entirely secure. Despite our best efforts to safeguard your personal data, we cannot guarantee the absolute security of data transmitted to our Site; any transmission is undertaken at your own risk.
8. YOUR RIGHTS
   1. You have the right to:
      1. Verify whether we possess personal data about you;
      2. access any personal data we hold concerning you; and
      3. request the correction of any inaccuracies or errors in the personal data we have about you.
   2. Please be aware that any request under Clause 8b may be subject to a small administrative fee to cover the costs associated with processing your request.
   3. We periodically review our practices related to information collection, storage, and processing to prevent unauthorised access, processing, or use.
9. CHANGES TO OUR PRIVACY POLICY
   1. We reserve the right to make changes to this policy periodically by publishing the updated version on our Site. Your continued use of Our Site following the implementation of changes implies your acceptance and agreement to abide by the updated policy.
10. CONTACT US
    1. For any inquiries, comments, or requests concerning personal data, please reach out to us at: hello@voncierge.tech

Last updated: 11th November 2024